Skip over navigation|

Home / Children and Young People / Keeping our help a secret


Keeping our help a secret

boy using PC

Internet Safety

If you're worried about someone knowing you have visited our website then please read this. It tells you how to take steps to increase your safety when using the internet.

History / cache file

It's possible for someone to know which websites you have visited by looking through your computer's history or cache file (automatically saved web pages and graphics). You can clear your history or empty your cache file in your browser's settings. Here's how you do it.


The information below may not completely hide your tracks. The safest way to find information on the internet is to do it in a safe place. This could be at a local library, a friend's house, or at work or school.

Internet Explorer
Click on the Tools menu (in the row at the top of the browser). Select Internet Options from the drop down menu. You should now be on a tab that says 'General' - if not, select 'General'. Under the title, 'Temporary Internet Files', click on 'Delete Files'. You can also check the box that says delete all offline content. Then, under 'History' click on 'Clear History.' Then click OK, at the bottom.

Pull down the 'Edit' menu, select 'Preferences' from the drop down menu. Click on 'Navigator' - (this may be a tab at the top or an option in a list on the left). Click on the 'Clear History' button.

Then click on 'Advanced' (this may be a tab or an option in a list on the left. If it's in a list, please click on the + sign). Then select 'Cache'. Click on 'Clear Disk Cache'.

On older versions of Netscape: Pull down the 'Options' menu. Select 'Network Options', Select 'Cache'. Click on 'Clear Disk Cache'.

Take the following steps to clear AOL's browser cache:

Go to 'Start' - 'Programs' - 'AOL' - 'AOL System Information'.
Click the 'Utilities' tab at the top of the window.
Click the 'Clear Browser Cache' button. The 'Current Cache Size' will change to 0 KB.
Now close the AOL System Information window by clicking the 'X' in the top right-hand corner of the window.
Connect to AOL to see if this has solved the problem. If not, try the following alternative method.

If 'AOL System Information' is not listed in the 'Programs' menu:

Sign on to AOL as normal.
Go to AOL Keyword: 'Preferences'.
Click 'Internet Properties (WWW)' - This will open the 'Internet Options' window.
Click 'Delete Files'… and then click OK to delete your temporary Internet files.
Now click OK to close the 'Internet Options' window.


If anyone has access to your e-mail account, they may be able to read your incoming and outgoing mail. If you believe your account is secure, make sure you choose a password that someone will not be able to guess. Try changing your password, this will help make sure your email is secure. Don't pick obvious passwords - like the name of your pet or your best friend or favourite pop star or group.

If someone sends you threatening or harassing e-mail messages, print them off and save them - they may be useful evidence of abuse.

If you are worried, then you need to speak to someone you feel you can trust. You could speak to either a parent, carer, your friend, teacher or relative. If you think there is no one you know who you would feel comfortable about confiding in, then you can call one of the following numbers:

Contact telephone numbers

The Co-operative Working Access Team (formerly known as FISH) will help you when looking for advice/support for a child, young person or family. It has access to a wide range of information regarding services to support families and much more family related information.

Telephone 01782 232200

Email is


The number to call if you are worried about a child or young person and think they may be the victim of neglect or abuse.

Telephone 01782 235100

If you think a child or young person is in immediate danger telephone 999.

Childline 0800 11 11

NSPCC 0808 800 5000

You can also contact your local police station or in an emergency call 999.

Follow our link for emergency contacts.

Remember, there are people who will help you - just pick up the phone NOW and call for FREE

See the latest updates

Don't forget when you're looking at our website to refresh your pages to make sure you're seeing the latest updates of information and support. Just click your control key and the refresh button on your computer at the same time to refresh the web page you are looking at.

Safeguarding Children logo